Service and Support Rates
| Description |
Hourly Rate |
Minimum Charge |
| Inhouse Service |
$50 |
$50 |
| Inhouse Diagnostic Fee |
$40 |
$40, waived if service performed |
| Phone Support |
$50 |
$25 |
| Remote Support |
$50 |
$25 |
| Onsite Service |
$80 |
$80 |
Tools and Software
F-Prot Antivirus - purchase and renewal link
Shaolin Support Client - remote support utility
Belarc Advisor - software and hardware reporting tool
Cobian Backup - basic backup software
7-Zip - comprehensive opensource compression utility
CDBurnerXP Pro - CD/DVD burning software
Whatismyip.com - link for finding your external IP address
Windows Defender - antispyware utility (Windows XP or newer only)
* Microsoft Sysinternals - collection of utilities including ProcessExplorer *
*
Hitman Pro - spyware and virus removal utility *
* Hijack This - browser addon removal utility *
* These tools are for use only when by directed by a Shaolin Technician. If you download and use these without a Shaolin Computers technician's guidance, you do so AT YOUR OWN RISK! Shaolin Computers is NOT responsible for damage caused or data lost when used without strict guidance by a Shaolin Computers technician.
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